Terms of service

1. Exchange Policy

Customers may request an exchange within 7 calendar days of receiving their order.

An exchange will only be accepted if the item received is different from the item originally ordered.

For any exchange claim, an unboxing video recorded continuously while opening the parcel must be provided.

2. Quality Assurance

Every order is carefully checked before dispatch to ensure that the product meets our quality standards and is packed correctly.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team within 7 days of delivery.

We will review the issue and, where applicable, provide an appropriate solution.

4. Product Color Variation

Please note that the actual color of a product may appear slightly different from the images displayed on your screen.

Differences in device screens, brightness, lighting conditions, photography, and display settings can affect how colors appear. Minor color variations should therefore be expected.

5. Customer Responsibility

Customers are requested to carefully check their order upon delivery and keep the original packaging until they are satisfied with the product.

6. Contact Us

If you have any questions regarding our Terms & Conditions, Exchange Policy, or your order, please contact our customer support team through the contact options available on our website.

Thank you for choosing Emirates Fashion. We appreciate your trust and are committed to providing you with quality products and a reliable shopping experience